Student Help Center

Frequently Asked Questions

Classroom Courses 5 questions
Continuing Education 1 question
Online Courses 8 questions
  • Is there a Military Discount for the online course?

    No, we do not give a military discount for the online course. Our online courses are prices at the lowest we can price them for everyone. However, we do offer a $10 off promo code for those who would like to take advantage of it.

  • Is a promo code available?

    Promo Code RRES10 can be used to get $10 off your course. The promo code will only work on the Pre Sales, Post Sales, and Broker online Course.

  • Can I speak to a live instructor?

    Yes, you can. We have instructors available between the hours of 8 am and 5:30 pm. Monday through Friday. If you send us an email with your questions, we will also answer them over the weekend and at night.

  • How do I change my password in my online course?

    You should be able to request a password reset from your login.  If you have trouble, just call or  email us at rowlettschool@rres.com and ask for a password reset and we will help you with it.

  • How do I access my eBook?

    Please note, eBooks are provided through VitalSource®, our partner for online, downloadable, and mobile eBook fulfillment.

    To begin, login or create an account with your email address and password. This only takes a few moments.
    After logging in:

    1. Click on Redeem in the top right corner of the navigation menu
    2. Enter the eBook redemption code(s)

    For online answers to common technical support issues, VitalSource® has a searchable Knowledge Base.

    Technical Support or contact the VitalSource® Service and Support line at 1.855.200.4146. They will connect you with a VitalSource® Bookshelf expert. The U.S.-based support center is open 24/7 to accommodate your schedule.

  • How can I get a refund for my online course?

    We have a refund policy in place. You can get a refund as long as you have not gone past unit 1 and it has not been more than 7 days from the date of purchasing your course.

    If you have gone past unit 1 and or it has been more than 7 days from the date of purchase, there will be no refund issued.

  • Can I get an extension on my online course?

    Yes, extensions are available.  You should see the option in your course to extend.  If not, give us a call or visit our Course Extensions. You can extend your course for 1, 3, or 6 months.

  • Why is my course missing from my account?

    Two common reasons your course is missing from your account;

    1.) Check to make sure your course has not expired. When your course expires, it will no longer be available for you to access it.

    • You can get your course extended for 1, 3, or 6 months past the original expiration date.

    2) Check to make sure you are logging into student dashboard. Many times students will have two accounts and not realize they are logging into the wrong account.

    • Call us and we will be glad to help.
State Exam 5 questions
  • How will I know when my state application is approved?

    You will receive an approval letter by email. You can print it out for your records. In the approval letter, you will have a FLREAPP number. You will need it to schedule your appointment for your State Test.

    You can also check the status of your application online at www.myfloridalicense.com on <view application status> or if you prefer you may call “The Call Center” in Tallahassee at 850-487-1395 and ask if you are approved.

  • How soon after completing my course should I take my state exam?

    Once your application is approved by the state and you have completed and passed the required course, we recommend you schedule with Pearson VUE test center to take the State Board Exam as soon as possible.

    Call 888-204-6289 or go online to Pearson VUE to schedule your exam at one of the Pearson VUE test centers. It’s best to make the appointment by phone as the appointment times are better updated. Payment is due when making the appointment.

  • Should I submit my state application online or by mail?

    The school recommends you complete the application online because it is faster. Payment is due when the application is submitted. Payment can be made by credit card if submitting the application online, or by mailing a check in with the application.

    Complete the application as honestly and accurately as you know how.

    DISCLOSE ALL. Especially the section on background questions.

  • What can I expect at the testing center?

    Upon arriving, you will be asked for the items above and will be given a form to fill out. You will then be asked to stand in front of a camera for a picture that will appear on the pass/fail end of test form.

    You will be asked to put your personal items in a locker and you can only take a non-programmable calculator in the testing room. No food, drink, candy, or gum is allowed in the testing room. No items are allowed in pockets of clothing, and Kleenex will be furnished if needed. The testing room is monitored by cameras and a staff member will escort you in and out of the room. The security rules are strictly enforced. A pencil and a sheet of paper will be furnished for notes and math problems.

    You will be escorted by a staff member into the testing room to a user-friendly computer-based terminal that will be used for the exam. The staff member will give a brief explanation of how to use the testing equipment.

    You will be given a total of 3.5 hours to complete the examination. Use the time wisely. The computer allows you to mark the questions that may need more time to answer and then go back to them once the easier questions are answered.

    Remember, the goal is to answer as many questions correctly as possible, and this allows better use of the time. There is no penalty for guessing.

  • What do I take to the testing center?

    You MUST bring the Rowlett Real Estate School completion certificate for the required course to the exam center NOT the “wall certificate”. A copy of the completion certificate is accepted.

    You MUST bring two forms of valid non-expired identification with you to your appointment. One must be a photo bearing government-issued identification. Signatures are required to be on both forms of Identification.

    If you do not have the required items with you, you will be considered absent and will be denied access to the examination room. You will forfeit the full examination fee.

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Student Help Is Our Top Priority

Student help is our top priority. That is why we do our best to provide our students with the tools they need to succeed in getting their real estate license. Not only do we make sure our students have the latest and most up-to-date information courses, we also arm you with the knowledge and information you need at your fingertips.

Whether you are getting your real estate license for the first time or renewing your license, Rowlett Real Estate School makes sure you have everything you need to complete your pre and post-licensing education. When you decide to get your initial real estate license, we will send you some extra study material at no charge that will help you pass your final course exam. We also carry all the post-licensing courses and continuing education to meet all your renewal requirements.

Course credits are always reported promptly to the DBPR. We even go so far as to send you a screenshot of our electronic reporting so you will know your credits were reported. We encourage our students to take their post licensing course as soon as they can after getting their license. It is very risky to wait until the last minute to complete your post licensing course. If it is not completed by the deadline, you will lose your real estate license for good.

This and other information is very important for you to know. We are always happy to answer any questions you may have, so don’t hesitate to contact us. We are always happy to help you. If you have a suggestion for our helpful links page that will help students, let us know and we will add it.