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Technical Support or contact the VitalSource® Service and Support line at 1.855.200.4146. They will connect you with a VitalSource® Bookshelf expert. The U.S.-based support center is open 24/7 to accommodate your schedule.
How do I change my password in my online course?Darrell Keys2020-03-30T01:15:18-05:00
Send us an email at firstname.lastname@example.org and ask for a password reset. We will go in the portal and send you the info to reset your password. You can also call tech support and get help with a password reset.
Can I speak to a live instructor?Darrell Keys2020-03-30T01:14:45-05:00
Yes, you can. We have instructors available between the hours of 8 am and 5:30 pm. Monday through Friday. If you send us an email with your questions, we will also answer them over the weekend and at night.
Is a promo code available?Darrell Keys2020-03-30T01:13:59-05:00
No, we do not give a military discount for the online course. Our online courses are prices at the lowest we can price them for everyone. However, we do offer a $10 off promo code for those who would like to take advantage of it.
What are the classroom hours?Darrell Keys2020-03-30T01:12:54-05:00
You MUST bring the Rowlett Real Estate School completion certificate for the required course to the exam center NOT the “wall certificate”. A copy of the completion certificate is accepted.
You MUST bring two forms of valid non-expiredidentification with you to your appointment. One must be a photo bearing government-issued identification. Signatures are required to be on both forms of Identification.
If you do not have the required items with you, you will be considered absent and will be denied access to the examination room. You will forfeit the full examination fee.
What can I expect at the testing center?Darrell Keys2020-03-30T01:10:17-05:00
Upon arriving, you will be asked for the items above and will be given a form to fill out. You will then be asked to stand in front of a camera for a picture that will appear on the pass/fail end of test form.
You will be asked to put your personal items in a locker and you can only take a non-programmable calculator in the testing room. No food, drink, candy, or gum is allowed in the testing room. No items are allowed in pockets of clothing, and Kleenex will be furnished if needed. The testing room is monitored by cameras and a staff member will escort you in and out of the room. The security rules are strictly enforced. A pencil and a sheet of paper will be furnished for notes and math problems.
You will be escorted by a staff member into the testing room to a user-friendly computer-based terminal that will be used for the exam. The staff member will give a brief explanation of how to use the testing equipment.
You will be given a total of 3.5 hours to complete the examination. Use the time wisely. The computer allows you to mark the questions that may need more time to answer and then go back to them once the easier questions are answered.
Remember, the goal is to answer as many questions correctly as possible, and this allows better use of the time. There is no penalty for guessing.
How often do I need to take my continuing education?Darrell Keys2022-04-10T06:43:01-05:00
The school recommends you complete the application online because it is faster. Payment is due when the application is submitted. Payment can be made by credit card if submitting the application online, or by mailing a check in with the application.
Complete the application as honestly and accurately as you know how.
DISCLOSE ALL. Especially the section on background questions.
How soon after completing my course should I take my state exam?Darrell Keys2020-03-30T01:08:52-05:00
Once your application is approved by the state and you have completed and passed the required course, we recommend you schedule with Pearson VUE test center to take the State Board Exam as soon as possible.
Call 888-204-6289 or go online to Pearson VUE to schedule your exam at one of the Pearson VUE test centers. It’s best to make the appointment by phone as the appointment times are better updated. Payment is due when making the appointment.
How will I know when my state application is approved?Darrell Keys2020-03-30T01:07:35-05:00
You will receive an approval letter by email. You can print it out for your records. In the approval letter, you will have a FLREAPP number. You will need it to schedule your appointment for your State Test.
You can also check the status of your application online at www.myfloridalicense.com on <view application status> or if you prefer you may call “The Call Center” in Tallahassee at 850-487-1395 and ask if you are approved.